Category Archives: Tele-commuting

Severance….

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My recent blog on Unstructured Hours has generated a fair amount of interest, especially on LinkedIn (where, contrary to popular belief, people still go to talk about career development and work/life balance). One former colleague I spoke to expressed some relief at having been made redundant, because they wouldn’t have to join any more early morning or late night conference calls (at least, not until the next corporate gig….).

Is it possible to separate “work” from “life”? (image sourced from IMDB)

The continued debate about “getting back to the office” suggests that employers are having to bribe and coerce staff to turn up in person. It reminds me of the 1980s, working in London, when some firms were offering free breakfast to ensure employees came in early. It was also a time when Friday drinks took on a social and cultural significance all of their own (until the lawsuits started rolling in).

When thinking about the desire to establish boundaries between our work hours and our non-work hours, I can’t help think about the TV series, “Severance”. Leaving aside the science fiction narrative, the basic premise is that it is possible to hermetically seal our working hours from the rest of our lives.

The irony is that when in the office, the staff of “Severance” are often (and inevitably) thinking about their “outies” (their external, outside selves from whose memory they are “detached” for 8 hours a day). And when outside, they may reflect upon their office “self” (and ponder on what type of work they actually do – I think we’d all like to know that!).

While some logistical considerations have been factored in (like, knowing whom to phone when taking sick leave), this hard delineation means that it must be very difficult to schedule your external social life, or attend to other personal tasks such as on-line banking, home shopping, booking holidays or the myriad of other needs we navigate during our working hours. (Again, I’m reminded of the 1980s, when we were allowed 15 minutes a week to go to the bank!)

On the hand, the ability to disconnect completely when you walk out of the office and leave your work behind you feels very appealing!

Next week: The Five Ws of Journalism

 

 

Unstructured Hours

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Since I left my last corporate role more than 10 years ago, I have not had a full-time, permanent job; instead, I have worked as a freelance, independent consultant and contractor, for a variety of organisations, and in multiple roles. I’ve not had a “regular” 9 to 5, Monday to Friday job, so it’s meant some adjustments and compromises: I don’t get a regular salary, or sick leave, or holiday pay, or employer pension contributions; but I have flexibility as to where/when/how I work, who I work for, and what projects I take on.

Talking to a business associate recently, who is in a similar position, he defined his current status as “unstructured hours”. I think this applies to my own situation, and it made me think that more and more people are in the same boat, but for different reasons.

First, the gig economy has flourished in the last 10 to 15 years (a trend that began well before ride share and food delivery services came along), with the growth of tech-based freelance work in the software industry and creative services, thanks to on-line market places and accessible productivity tools. So, people are less likely to have fixed hours.

Second, the pandemic and associated lock downs revealed a significant divide between those who are able to work from home (WFH), and those who can’t. For those employees who continue to WFH, the separation of work and non-working hours has become increasingly blurred, with the proliferation of remote working and accompanying tech that means we are “always on”. Add to this the global nature of remote working (and “work from anywhere” policies) it means that even different time zones are no longer a barrier to cross-border employment and collaboration.

On the other hand, WFH has meant that some employees have become more efficient and/or productive, especially when commuting time is reduced. More companies are experimenting with remote working, hybrid working (a mix of WFH and on-site), and even a shorter working week. Parkinson’s law states that a given task expands to fill the time available – something that can become pervasive with enforced on-site office hours, so if employees are effectively choosing the hours they work, they may be incentivised to work smarter, and free up their time for other pursuits.

Third, for employees who still need to attend their place of work to perform their duties in person (health care, hospitality, retail, logistics, manufacturing etc.) many of them work shifts, which in itself requires some significant restructuring of daily and weekly routines, albeit not totally “unstructured” hours. And given our voracious appetite for on-line shopping, all-day deliveries, and access to 24/7 services, shift workers are having to respond to employer demands for a flexible and on-demand workforce.

Fourth, the “always on” phenomena means that it’s easy to erode the boundaries between work and personal life, with the consequence that we are now seeing the introduction of “Right to Disconnect” legislation. This will require careful navigation. What about employees who are required to be on call, even if they are not on site? How will this legislation be reflected in client contracts and service level agreements, especially when there may be penalty clauses and similar provisions? Who determines what is “reasonable”?

When I was in corporate roles, there were always requirements for weekend and over night travel, early morning and late night conference calls, lengthy overseas business trips, and deadlines outside the 9 to 5 routine. Even early on in my career, working in the public sector, I was required to attend evening council meetings and public events. So perhaps I’ve always experienced an element of unstructured hours?

Achieving and maintaining a work-life balance means setting time-based boundaries, managing expectations with clients, and above all, prioritising tasks and projects. It also means establishing routines, so that when we are “off”, we don’t feel any guilt.

Finally, the notion of working within “unstructured hours” may become second nature as more and more people embark on portfolio careers. The ability to juggle multiple roles, as well as remaining flexible to changing demands on our time, will be a prerequisite for anyone working outside the “traditional” 38 hours a week schedule.

Next week: Triennial? Could try harder!

BYOB (Bring Your Own Brain)

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My Twitter and LinkedIn feeds are full of posts about artificial intelligence, machine learning, large language models, robotics and automation – and how these technologies will impact our jobs and our employment prospects, often in very dystopian tones. It can be quite depressing to trawl through this material, to the point of being overwhelmed by the imminent prospect of human obsolescence.

No doubt, getting to grips with these tools will be important if we are to navigate the future of work, understand the relationship between labour, capital and technology, and maintain economic relevance in a world of changing employment models.

But we have been here before, many times (remember the Luddites?), and so far, the human condition means we learn to adapt in order to survive. These transitions will be painful, and there will be casualties along the way, but there is cause for optimism if we remember our post-industrial history.

First, among recent Twitter posts there was a timely reminder that automation does not need to equal despair in the face of displaced jobs.

Second, the technology at our disposal will inevitably make us more productive as well as enabling us to reduce mundane or repetitive tasks, even freeing up more time for other (more creative) pursuits. The challenge will be in learning how to use these tools, and in efficient and effective ways so that we don’t swap one type of routine for another.

Third, there is still a need to consider the human factor when it comes to the work environment, business structures and organisational behaviour – not least personal interaction, communication skills and stakeholder management. After all, you still need someone to switch on the machines, and tell them what to do!

Fourth, the evolution of “bring your own device” (and remote working) means that many of us have grown accustomed to having a degree of autonomy in the ways in which we organise our time and schedule our tasks – giving us the potential for more flexible working conditions. Plus, we have seen how many apps we use at home are interchangeable with the tools we use for work – and although the risk is that we are “always on”, equally, we can get smarter at using these same technologies to establish boundaries between our work/life environments.

Fifth, all the technology in the world is not going to absolve us of the need to think for ourselves. We still need to bring our own cognitive faculties and critical thinking to an increasingly automated, AI-intermediated and virtual world. If anything, we have to ramp up our cerebral powers so that we don’t become subservient to the tech, to make sure the tech works for us (and not the other way around).

Adopting a new approach means:

  • not taking the tech for granted
  • being prepared to challenge the tech assumptions (and not be complicit in its in-built biases)
  • question the motives and intentions of the tech developers, managers and owners (especially those of known or suspected bad actors)
  • validate all the newly-available data to gain new insights (not repeat past mistakes)
  • evaluate the evidence based on actual events and outcomes
  • and not fall prey to hyperbolic and cataclysmic conjectures

Finally, it is interesting to note the recent debates on regulating this new tech – curtailing malign forces, maintaining protections on personal privacy, increasing data security, and ensuring greater access for those currently excluded. This is all part of a conscious narrative (that human component!) to limit the extent to which AI will be allowed to run rampant, and to hold tech (in all its forms) more accountable for the consequences of its actions.

Next week: “The Digital Director”

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Getting out of town

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This week, if all had gone to plan, I would have been reflecting on my latest stay in regional Victoria. Instead, Melbourne is under lock-down #6, and my mini-break out of the city had to be abandoned. But at least I managed to enjoy a great lunch and a walk in the country, before day release came to an end, and I had less than 4 hours’ notice to get back to town ahead of the latest curfew.

Greetings from Castlemaine – local art for local people….

Despite the abrupt end to my trip, the few hours of freedom were enough to remind me of the benefit (and downside) of living in a regional town.

First, regional and rural towns provide a great sense of belonging. You can experience a form of community in Melbourne’s urban and inner-city areas, but the connections don’t always run as deep, and they can be quite transactional and event-driven – meeting up to watch sport, going to the pub or catching up for dinner. Whereas, regional communities just “are”, and are always there to offer support, especially during challenging times.

Second, people living in regional areas tend to have a very different perspective and outlook on things, with a healthier approach to work/life balance. They have a greater appreciation of the country, nature and the land on which they live – something we can overlook or take for granted in our urban bubbles.

Third, rural and regional towns come with their own individual personalities and identities – something seriously lacking in our sprawling new suburbs with their increasingly cookie-cutter homes, and distinct lack of character.

The recent pandemic has shown that if you can work remotely, and don’t need to meet colleagues or clients face-to-face, regional centres are very attractive locations (even for a temporary tree/sea-change). But while the locals may welcome your city spending power in their shops and cafes, they may not appreciate the impact on property prices.

However, regional towns can take a while to warm to new-comers, and in these edgy pandemic times, strangers are viewed with as much suspicion as they are curiosity. More than once on recent trips I have noticed the locals almost crossing the street to avoid getting too close to the out-of-towners. Not quite dueling banjos (or the country pub scene in “An American Werewolf in London“…), but enough to suggest visitors are not entirely welcome.

Small towns are also notorious for everyone knowing each others’ business, where you can’t even sneeze without the rest of the village knowing about it. It can get to the point of suffocation, along with repressed emotions and dreadful secrets, especially where local traditions are based on very conservative (even regressive) values, beliefs and prejudices. (I was reminded of this recently when watching “The Last Picture Show”.)

In case this reads as overly pessimistic, I should emphasize that I really enjoy visiting regional Victorian towns (lock-down permitting), as they offer a rich variety of scenery and local produce – even if I can’t get there as often as I’d like these days, it’s good to know they are there. (And my wine cellar would be poorer for the lack of choice…)

Next week: More Music for Lock-down