Re-Imagining Human-led #Innovation

Following my previous blog on Innovation, I recently participated in an on-line forum on the Future of Innovation, hosted by Re-Imagi, and facilitated by Jesper Christiansen from NESTA, a UK-based think-tank. You can read about it here, including the infographic output of the discussion. As a result of working with my fellow Re-Imagineers, I developed some ideas on what I call the “Innovation Dichotomy”, which I shared last week at an Re-Imagi event on the Future of Financial Services, hosted at NAB Village in Melbourne.

Screen Shot 2016-08-07 at 3.03.52 PMThe Innovation Dichotomy revolves around an over-emphasis on technology, as illustrated by the following:

  1. Innovation is heavily tech-led, but design thinking is very much human centred and is all about mapping people’s’ needs;
  2. Innovation is often based on digital disruption, and is mostly about devaluing existing processes, de-layering management levels, and increased automation; and yet human skills (cognition, empathy, client-facing, service delivery) are going to be in increasing demand;
  3. Innovation usually happens in tech-labs and silos (external and internal), but it will be people (employees, customers, stakeholders) who actually implement the changes – so there has to engagement through alignment of values and purpose.

And as one of our participants at NAB Village commented, if the organisational culture and communications are not right, any innovation-led change will be destined to fail.

Finally, Re-Imagi will be in Sydney this week, so get in touch if you’d like to find out more: rory@re-imagi.co

Next week: The Day of the Mavericks – the importance of intrapreneurship

 

Moving #innovation from “permitted” to “possible”

As the dust settles on the Federal election results, the Turnbull government has already been taken to task for failing to get one of its key messages across to the public: how to take advantage of the economic, technological, scientific, social and cultural opportunities inherent in the “Innovation Agenda”.  It seems that the so-called “Ideas Boom” failed to resonate with much of the electorate because, apparently, no-one has explained to them how innovation actually impacts their lives.

Screen Shot 2016-07-18 at 8.39.24 PMUnfortunately, I think it goes deeper than that: the recent campaign debates were limited to concepts of “traditional” job-creation; reliance on conventional relationships between the State, the private sector and individual citizens; and the priorities of (pre)serving the interests of public institutions such as 3-year Parliaments and even political parties themselves. The electorate may (perhaps rightly) feel short-changed by the level of the debate, but voters also need to take some responsibility for not challenging candidates to raise their game: where were the mainstream discussions on climate change, new technology, the future of “work”, digital disruption, scientific advances, and the changing attitudes towards end of life?

There is also a core misconception, that the government is responsible for fostering  innovation, that only public policy (and public resources?) can set the innovation agenda. I don’t believe it is the role of government to “make it happen”, and certainly, such an approach is not going to occur overnight. At best, government can create a framework, highlight best practice, and encourage appropriate activity. Just as I don’t think you can “teach” creativity (only identify, support and nurture it), I don’t think innovation is something to be determined from the outside. As with creative inspiration, innovation has to come from within: from employees, from customers, from suppliers, etc.

The risk of relying solely on governments or other vested interests to shape innovation is that our thinking becomes constrained by what is “permitted”, rather than what is “possible”.

On a related theme, it was refreshing to listen to a panel of speakers at a seminar on “Innovation from the inside out” held during Melbourne Startup Week. The key messages were:

  • how to instill purpose in any organisational change, business transformation or innovation project;
  • how to empower all levels of an organisation to make ideas happen; and
  • how to incentivize intrapreneurship?

This naturally leads to a discussion of developing more adaptable and resilient career paths. If you don’t have transferable skills, or if you not prepared to update your knowledge, or if you think of your career path as a straight linear projection, it will be much harder to cope with the demands of a flexible work environment. If you think of yourself as only ever performing a specific job function, or identify only as your profession or job title, or define yourself only by your formal qualifications, you will only ever think about what roles you may be “permitted” to perform, rather than seeing what career opportunities may be possible. As a careers adviser in the Victorian Government’s Skills and Job Centre network told his audience at a recent Small Business workshop: it’s not the responsibility of the government or your employer to manage your career. Notwithstanding upskilling initiatives and structured outplacement programs, we are each responsible for shaping our own destiny – especially in the increasingly on-demand economy.

Back to the main topic, I’ve been participating in a series of workshops on the Future of Work, Money, Ageing, Death, Democracy etc. hosted by the Re-Imagineers, an on-line ideas playground that builds co-created artifacts to support people-led innovation. The model is designed to help organisations draw on insights from their in-house knowledge and skills, customer experience and feedback, and external expertise to originate new ideas and innovative solutions from within their own resources, and which align with their values and those of their stakeholders. It’s still early days, but all of the discussions have identified some amazing ideas and possibilities.

The team from Re-Imagineers will be visiting Australia during July and August, so if you or your organisation would like to hear about the key learnings from these forums, especially as they impact sectors such as finance, health care and IT, please contact me via this blog, and I will make the relevant introductions.

Next week: Update on the New #Conglomerates

 

Field report from Melbourne #Startup Week

The third Melbourne #Startup Week has confirmed Startup Victoria‘s pivotal role in supporting local entrepreneurs, founders, startups and anyone interested in innovation and disruption. Over the next few posts, I will be commenting on some of the events I attended. Meanwhile, here is a brief summary of the key themes that emerged.

Screen Shot 2016-06-26 at 1.43.16 PMFirst, there is a continued shift from B2C and 2-sided markets, to B2B and enterprise solutions among the startup pitches I saw. Medtech is also getting some renewed attention, as are XaaS business models. And of course, there has to be scale in the idea.

Second, nearly all of the feedback from the judges at the pitch events centred on “why you?” –  What makes your idea different to the competition? What is the problem statement? Where are the solution proof points?

Third, there was an interesting session on “innovation from within” and the rise of intrapreneurship. There were also discussions on whether (and how) aspiring founders should leave an existing job to embark on a startup project, and how to navigate an entrepreneurial career. (More on this to follow.)

Fourth, the notion of “disruption for disruption’s sake” is being challenged – it’s not enough to be disruptive, there has to be substance (and purpose) to back it up.

Fifth, the use of design thinking, human-centred design and CX mapping in fostering creativity is breaking through to large corporations, but it is just one of many available innovation techniques – without context and framing, it can simply become a process.

Finally, I heard very little (in fact, absolutely nothing) about the role of government(s) in fostering innovation and entrepreneurship, and in supporting startup founders – notwithstanding LaunchVic, and the National Innovation & Science Agenda. Maybe there is so much election campaign fatigue that the startup community has already discounted the impact politicians (of any persuasion) can have on their business aspirations. Certainly, the numbers of Gen X and Gen Y attending some of last week’s events is testament to how engaged younger citizens are in finding purpose through the type of work they do (and what sort of organisations they work for), that they are less focussed on securing a “job”, and more concerned about building a career.

Next week: Level 3’s Enterprise Pitch night

A new co-operative model for equity #crowdfunding

**Updated with some clarifications** Last week, I attended the launch of a new equity crowdfunding scheme, called The Innovation Co-op (THINC). It’s the latest model I have seen that is trying alternative approaches to startup and SME funding – given that equity crowdfunding still isn’t possible in Australia.* There’s been the venture bank model, straightforward sweat equity, slicing the pie, and of course, the small-scale offering approach. What they are all trying to do is connect three core assets: capital, ideas and expertise.

Screen Shot 2016-05-16 at 7.01.28 PM

THINC works on the basis that the Co-operatives National Law allows members to come together for a common benefit. This includes the financial benefit of generating economies of scale via the collective purchase of goods and services, the use of capital for the group’s common interest, and the distribution of profits to members from investment and trading activities. Co-operatives fall outside the Corporations Law (so, are not regulated by ASIC), but are subject to the State-based Consumer Affairs and/or Fair Trading authorities.

Participation in THINC involves three types of membership:

  1. Custodians – the founders of THINC, who form the initial Board of Management and represent the “expertise“, will provide commercial services to the companies that THINC invests in (see #2). As founders, they also control 50% of the equity in THINC itself. Based on a notional valuation of the cash and in-kind contributions they have made in setting up THINC, they calculate that they have provided around $1m in contributed equity.
  2. Pioneers – entrepreneurs, founders and SME owners (the “ideas“) in whose businesses THINC will take an equity stake (initially 10%, but may rise to 50%), in return for which the Pioneers receive help in the form of commercialisation strategies and other support to grow their companies. Pioneers are subject to a number of selection criteria, and are expected to use the shared managed services offered by the Custodians (at discounted rates).
  3. Champions – general members of THINC, who also provide the “capital” as investing members by buying Capital Contribution Units (CCU). Collectively, they hold the other 50% of THINC’s equity (albeit as a different class of share to the Custodians) and will also split any distributions or dividends with the Custodians (the latter can only attract a maximum 12% of any dividends, leaving the rest for distribution to Champions, for operating capital, and for maintaining cash on hand).

I should say upfront, that I have applied for membership of THINC as a Champion, but I haven’t yet decided whether or not to invest via the purchase of the CCU scheme. I am seeking clarification on the legal and financial structure, as it is quite complex, and not as straightforward as buying shares or bonds in a company, purchasing units in a managed fund, or becoming a member of a “traditional” mutual such as a credit union, building society or member-owned community bank, for example. Also, I am not qualified to say if this is a good investment, and anyone interested should seek their own professional advice.

Some advantages of this co-operative model are that, unlike other small-scale offerings limited to “sophisticated” investors (legally defined), anyone can invest, and there is no cap on the number of investors. Each CCU costs $500, and Champions may invest up to $5,000 (any more may breach the maximum individual shareholdings of a co-operative). On the other hand, regardless of how many CCUs a member owns, they only have one vote (whereas with normal equity, voting weight is in proportion to the number of shares). And while the CCUs are tradeable, they can only be sold or transferred to other members.

THINC expects to exit each investment it makes after 5 years. I understand that THINC itself may be dissolved or divested, and the final proceeds distributed to the relevant members in proportion to their CCU holdings.

Whatever else, the organisers behind THINC must be applauded for their ingenuity – innovation comes from pushing the envelope. (There is even a patent pending on the model – generating an additional revenue stream from licensing opportunities?) However, I am somewhat wary of schemes that are largely designed to get around either tax issues or legal impediments. Generally, I would say it is preferable to start with a clear set of goals and objectives, and choose the most appropriate funding vehicle or legal structure to achieve that outcome, rather than identifying a structure and fitting the business model to fit.

* Footnote: Although there’s some draft legislation going through Parliament, it hasn’t been passed by the Senate, and some commentators say that the Bill does not achieve the stated goals of what most people would regard as an equity crowdfunding model.

Next week: Design thinking is not just for hipsters….