“I’m reframing, the situation….”

As a break from my consulting and business development work, I have been taking lessons on picture framing. My significant other is an artist, and she has commissioned me to mount and frame a number of her works for a forthcoming exhibition. Things got off to an interesting start, when I inadvertently framed the first print the “wrong” way round (see the image below). Because there wasn’t an obvious top or bottom, I didn’t realise that I hadn’t placed the image in the way she intended. But, luckily, this “error” created a fresh perspective, and I realised that I was simply doing what I do all with the time with my clients when I reframe the information, problems or situations they present.

"Eclipse" (© Margaret Manchee)

“Eclipse” (© Margaret Manchee)

Some recent examples of where I have helped my various clients to reframe a situation and make a breakthrough when they have become stuck or blocked in their own thinking include:

  • shifting from a “retail” sales model to a “wholesale” strategy that focuses on aggregators and distributors;
  • treating an employer as just one part of a mixed portfolio of clients, rather than thinking that the regular job was a barrier to acquiring more direct clients;
  • refining the sales process to avoid giving away too much proprietary information during the RFP process, but still demonstrating value by delivering the best solution in terms of quality and technical capabilities;
  • repositioning the business to leverage proprietary data and analytics to build long-term revenue streams via commercial relationships and partnerships, rather than competing for increasingly price-sensitive, commoditized and transactional work;
  • adopting a more client-centred approach when designing a new on-line product that hitherto had been viewed internally as simply a technology-driven service extension;
  • using a service-design model for developing and delivering a communication strategy that needs to engage multiple stakeholders who simply want to know “what’s in it for me?”

Another useful insight that my picture framing has given me is the use of complementary and contrasting mount boards and mouldings to emphasise certain colours, to bring out highlights, to add depth and perspective, or to the give the illusion of infinite space and/or possibilities. Again, all things which I bring to the discussions I have with my clients.

Next week: FinTech Melbourne’s latest pitch event

4 more #startup hopefuls pitch at Startup Victoria

Is it just me, or are we seeing more and more B2B startups and 2-sided market makers, rather than consumer/retail opportunities? Based on the latest pitch night hosted by Startup Victoria it feels like B2C and “pure” app plays are in the minority. (Enterprise solutions are gaining traction, especially among portfolio companies.) Of the four latest hopefuls that pitched at inspire9, half were straight B2B, the other half were aiming at 2-sided markets.

Screen Shot 2016-04-11 at 11.16.52 AMFirst, I should declare that I know one of the teams who pitched, and I also know one of the advisors working with the other startups. But I have not let that influence my comments.

Second, the comments are taken from my contemporaneous notes, and appear in the order in which the teams pitched. That way, I hope to convey more accurately how the night evolved from the spectator’s point of view.

Third, the format was as follows: pitch, followed by comments and questions from the panel of judges, plus if time permitted, some audience Q&A – all ably compered by Monsieur French.

Pundit Connect

The goal is to streamline the recruitment of professional consultants. Currently at the pre-commercialisation stage. Building a 2-sided digital market place – a platform for posting project briefs and allowing consultants to bid on them.

Part of the current challenge is the lack of transparency/visibility on new projects – but there is also a lack of trust online.

Platform components include:

  • Member Connect – P2P, nested, trusted networks, with a particular focus on local government and local procurement (they see a growing need among regional economies)
  • Pundit Score – ranking tool built with help from Deakin University
  • Professional Services market place
  • Revenue model – subscriptions, fee for service, commission, data sales
  • LinkedIn integration – including individual consultant accounts

When asked about building critical mass, the team pointed to the fact that they are seeing 3 or more quotes for some projects posted in the market.

There was a suggestion that the platform could be reverse engineered, to enable clients to target niche talent, plus an option to work with professional associations.

When asked about Expert360, they felt it’s not really a competitor.

Angel Auctions

To paraphrase, this is like “Gumtree with a social conscience“. People can sell unwanted items online, the proceeds are donated to a charity of their choice, and the seller can claim a tax deduction against their donation. Meanwhile the site deducts a commission before distributing the proceeds to the charities.

The so-called “parallel economy” (charities and NFP) is considerable – 55,000 entities with DGR status, and 600,000 registered NFPs: 9 new charities are registered each day in Australia.

The “alternative” options for fund-raising are spam, telemarketing or street sign-ups.

Angel Auctions provides a private branded application for each charity. However, despite some active charity partners who have already signed up, the platform needs both traction and critical mass to develop multiple single-sided markets.

Meanwhile, there is some controlled leakage to aggregate auction sites.

The judges were somewhat critical of the relatively high commission rate – what value does this represent? They also asked about the integration with social media, and were probably a bit concerned by the team strength – it was clear this is something of a personal pet project.

When asked about the seller’s eligibility for a tax deduction, apparently there is an ATO ruling that the sale proceeds are treated as cash when donated by the seller. There was also a related question about transaction verification which I’m not sure was fully addressed.

Product Lighthouse

This is a content management and distribution platform for product information. It’s designed to make product info more accessible – content which is the lifeblood of consumer electronics retailing between manufacturers and retailers.

Currently, content is managed and posted manually, leading to data inconsistencies, errors, and inefficient distribution. According to the team, their “unified approach works for all”. They plan to further monetize the business (“pay to publish” model?) and add value through a standardised CMS and distribution platform. In particular, they are reducing the  time to load individual SKUs onto the system.

One of the key universal benefits to equipment manufacturers, distributors, wholesalers and retail clients is the accuracy and integrity of the data input loaded by manufacturers, a process which will increasingly be automated and backed by a data dictionary.

So far, The Good Guys are using the platform as a channel to market, and Samsung is starting to load inventory.

Currently seeking capital of $300k.

The judges wanted to know more about the customer discovery process, and felt that the pitch perhaps contained too much information. In response, the team said their focus was  based on actual industry experience and the known need.

MyMic

This is an app/software solution that turns smart phones into live communication devices at events, such as conferences and seminars.

Born out of necessity, the team has addressed the “dilemma of the last mile of delivery”. Anyone with the app loaded onto their smart phone and a connection to the event’s PA system running the installation can submit content via their device. (Apparently, audio-visual can represent up to 40% of event costs.)

The app can be used to broadcast live voice, capture text and comments, as well as audience polling. The system is platform agnostic, and the IP is being registered.

Asked about monetizing the technology, the team are proposing a mix of per event, per month and per user licensing models. At this stage, the product is still in beta, but the team were alert to the opportunities in Asia. (Sadly, due to the Pitch Night’s “No demo” rule, we were unable to see the system in action. Pity!)

Finally, there were some technical questions on latency and live operation. It can run on a WiFi network, and can be controlled by a moderator. Other connectivity options may be available, including Bluetooth and wireless.

Later, as part of an open Q&A with the audience and the teams, the judges gave some general feedback to the teams:

  • focus on a single purpose or proposition;
  • don’t forget to introduce yourselves properly;
  • get appropriate tech skills on the team; and
  • be positive (as well as authentic)

On the night, Pundit Connect came first based on audience votes.

Next week: “I’m reframing, the situation….”

Latest #FinTech Round-Up

The first quarter of 2016 has seen some significant FinTech developments in Australia. It feels the sector has finally “come of age”, at least in terms of government policy, as well as some significant deals. For anyone who may have missed the action, here is a very brief round-up:

FinTech_AustraliaThe formation of FinTech Australia as an umbrella group in late 2015 was seen as an important step in reducing inter-state rivalry. Following its first AGM in March, hopefully it will help the industry to attract further visibility, gain critical mass and co-ordinate the debate around legislation, funding, compliance and regulatory licensing, as well as fostering innovation and collaboration.

At the same time, the Federal Government has established the FinTech Advisory Group composed of some heavy hitters and key influencers. One of the first outcomes has been the Treasury’s response to a number of regulatory changes that the industry is prioritizing.

Having spoken to several members of both the Advisory Group and the FinTech Australia Committee, there is a clear sense that the industry has finally “broken through” to get on the ideas and innovation agenda.

FinTech Melbourne hosted a very interesting Meetup on Women in Fintech, set against the backdrop of the continuing gender diversity debate (in particular, across tech startups). An all-women panel comprising Charlotte Petris from Timelio and Jemma Enright from MoneyBrilliant, and facilitated by Anita Kimber from EY, explored some of the opportunities and challenges (and the struggles along the way) of being a startup co-founder, their experiences of launching new businesses and products, and how they go about hiring the right talent and building great teams.

Meanwhile, in London, The FINTECH Book was being launched, which includes a contribution written by DragonBIll‘s Melbourne-based CEO, Luke Hally.

Over at the MBTC , the Melbourne Bitcoin Meetup group hosted Brave New Coin‘s CEO, Fran Strajnar. Fran gave a detailed presentation on the market news, financial data and analytical infrastructure that Brave New Coin is building to support crypto-currencies and block chain technology, including the new Bitcoin Weighted Average Price (aka B-WAP). This new analytic will likely prove to be a key component for real-time and historical pricing data on specific bilateral transactions (e.g., calculating end of day evaluations or annual tax reconciliations), as well as providing underlying reference data (e.g., for index-linked instruments and associated derivatives, swaps, options and forwards). Exciting stuff indeed!

Finally, ASIC, as part of its work in building a more supportive regulatory environment (under its Innovation Hub) has announced a bilateral agreement with the UK’s FCA on greater co-operation between the respective market regulators, that may lead to mutual recognition for FinTech companies. Another similar deal is being explored with Singapore.

Next week: 4 more #startup hopefuls pitch at Startup Victoria

 

Challenging Monocultures via Crop Rotation

Agricultural scientists are advocating a return to crop rotation. They argue that if farmers diversify what they grow each season, they can achieve more sustainable environmental and economic outcomes. Whereas, industrial-scale, intensive and single crop farming depletes the soil, and requires the use of expensive (and potentially harmful) pesticides and chemical fertilizers. In short, monocultures are self-limiting and ultimately self-destructive.

Indoor salad garden, Itoya department store, Ginza, Japan (Photo © Rory Manchee, all rights reserved)

Indoor salad garden, Itoya department store, Ginza, Japan (Photo © Rory Manchee, all rights reserved)

The same concept applies to teams and organisations. If we only associate with people who look, talk, sound, think and act like us, we not only risk group-think, we also promote unconscious collective bias. While it might seem comfortable to only deal and interact with “people like us”, it creates unrealistic cognitive and cultural homogeneity.

I understand why we often talk about “finding our tribe”, but for me, I find connections and shared values among several tribes: partly because no single community can provide for all our needs; partly because at their worst, monocultures can result in in-breeding….

One antidote to organisational monocultures is to promote diversity (especially cognitive diversity), so you mix up the elements that make up a team or an entity. Another solution (a bit like crop rotation itself) is to alternate and rotate roles on a project, within a team or at the executive level. (Some corporate boards already practise this.)

I once had a marvellous CEO who liked to boast that he had worked in every department within the company, from editorial to production, from sales to marketing. Not only did he have a more complete view of the organisation, he also had a much better understanding of how to get each department to collaborate.

At the individual level, alternating roles within the organisation can help them to acquire new skills, develop fresh perspectives, build different networks, gain valuable experience, and avoid going stale.

If you are uncomfortable with the horticultural or biological analogies, then perhaps the work of Michael Simmons is more palatable. From his research, “simply being in an open network instead of a closed one is the best predictor of career success”.*

Another way of looking at this notion of “crop rotation” is through the lens of a corporate turnaround, or a company trying to move from start-up to scale-up.

In the former scenario, the owners, board and CEO recognise that they need to bring in different people, even if only on a short-term basis, to help them:

  • Review the status quo objectively
  • Identify new ideas and fresh thinking
  • Enhance in-house skills and resources
  • Apply a circuit-breaker to unblock the stalemate
  • Join the dots between different parts of the organisation, the market and the client base

In the latter situation, bringing in specialist advisers, or “pop-up boards”, can:

  • Provide an injection of strategic focus
  • Develop a dynamic business planning process
  • Ramp up capacity or capability in a very short space of time
  • Open up new networks or provide access to capital, resources and markets
  • Expand the team’s “bench strength” at critical times

As an independent consultant with a portfolio of interests, I provide an interim resource to my clients, fulfilling different roles depending on their specific requirements. I also serve on pop-up and advisory boards.  And because I am naturally curious, and like to immerse myself in different ideas, I am an “open networker”, meaning that I engage and connect with different people across the various groups of which I am a member. Where I increasingly add value is in joining the dots between otherwise unconnected or seemingly disparate elements.

Next week: Latest #FinTech Round-Up

* Thanks to Jessica Stillman at Inc.Com for bringing this article to my attention