Tag Archives: #public transport

End of the road for Lime?

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Earlier this month, Yarra City Council announced it was ending a 6-year trial programme for ride share e-bikes, after the incumbent commercial operator, Lime failed to meet the Council’s procurement requirements.

Despite this, Lime continues to operate elsewhere in the State of Victoria (City of Melbourne and the City of Port Phillip), and in other local government areas in Australia (Sydney, Brisbane, Canberra).

Some of the reasoning behind Yarra Council’s decision appears to echo safety concerns and public complaints regarding Lime in other cities around the world, such as London.

These issues include:

  • Riding on footpaths and in pedestrian-only zones
  • Inappropriate “parking” of ride-share vehicles
  • Joy-riding
  • Speeding
  • Tandem riding
  • Riding without helmets (a requirement in Australia)

In the case of Yarra Council, the original 1-year pilot programme had been extended or renewed unchanged since 2020. According to the Council’s website announcement and FAQs, Yarra did not receive any operating fees, and did not have the certainty and enforceability a commercial contract would have provided.

The biggest obstacle in Yarra appears to be Lime’s refusal or inability to take more responsibility for tracking and retrieving abandoned and illegally parked vehicles – which meant the Council has been picking up the cost.

If this is true, then it appears to be incredibly short-sighted behaviour on the part of Lime – and perhaps reveals a degree of obstinacy bordering on arrogance that comes with incumbency (and a degree of ubiquity).

I can’t believe that Lime cannot do a better job of tracking and retrieving its assets – if I was a shareholder, I would be concerned about this lack of financial management and poor corporate governance. If we can track our suitcases around the world with a simple e-tag, surely Lime knows where all its bikes are located at any given time, and identify which vehicles are illegally parked?

Likewise, Lime should be able to do a better job of immobilising vehicles so they cannot be used for joy-riding, or by under-age riders?

I’m sure we have all seen the social media posts of Lime bikes strewn across footpaths, dumped in waterways, or “parked” on bus shelters. Anecdotally, I’ve also seen ride share vehicles lined up outside my local pub – I get that we don’t want people to drink and drive, but should operators be implicitly encouraging intoxicated pub patrons to use their e-bikes and e-scooters instead?

I have also seen branded ride share helmets littered all over the place – I’ve even had them chucked in my garden. Most of these discarded helmets end up in landfill (as confirmed by one council street cleaner I spoke to in Melbourne’s CBD) because once they are damaged, they can’t be used again. (This also points to a lack of asset management and poor financial governance by the operators.)

There have also been increased incidents of accidents and serious injuries involving e-bikes and e-scooters. I’m not suggesting these are only caused by ride share vehicles, but there is no doubt an element of “don’t own, don’t care” when people use these short-term rental bikes. It would be illuminating to measure the percentage of accidents involving ride share vehicles (and food delivery drivers), as compared to privately-owned e-bikes and e-scooters.

I’d be interested to see more data on programme objectives, and whether or not those goals are being met. For example, a common argument in favour of the local ride share schemes is they help to reduce the number of cars on our roads – but again, anecdotally, where I live in the City of Yarra, I’ve not seen any reduction in car traffic in recent years. Other stated benefits are increased local mobility (easier to take short trips from A to B) – but Yarra is well-served by public transport (trains, trams and buses), and no-one is that far from a tram stop or train station. Another aim might be improved public health (less people using their cars) – but if these schemes result in more trips to A&E (and worse), surely that outweighs any perceived benefit?

Going forward, maybe we will see more local authorities take a similar stance to Yarra Council, or at least tighten up the operating licenses granted to ride share providers, and do more to weigh up the pros and cons of such schemes.

Next week: No More Songs

 

“Only losers take the bus”

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The Victorian government has recently announced that passengers under the age of 18 will get access to free public transport (as long as they hold the appropriate travel card). Although this is being heralded as a cost-of-living measure, I can’t help thinking it’s also about removing a section of “fare non-compliant” passengers from the books.

I’m not saying that under 18s are over-represented among fare dodgers and under-payers. The latest PTV data available does not give a demographic breakdown, but the average non-compliance is 4-5% across all transport formats and routes. Overall, buses have lower compliance rates, and since school students would likely account for a large proportion of weekday bus journeys, one might reasonably assume they form a significant component of fare non-compliance.

It will be interesting to see what the take up is for these free travel cards. Recent research shows that even where fares are as low as 50 cents, there is still a high level of non-compliance. My own very limited research (conducted recently while waiting to meet a passenger at my local train station) suggested that most of the passengers traveling without a valid ticket were young people, many of whom had just come from a match at the MCG (so they could afford a ticket for the game?) or were sporting the latest noise-cancelling headphones (again, they can afford Dr Dre but not a Myki?). Not all of these younger passengers were of school age, of course, but it was interesting to see the high preponderance of youth being waved through at the barrier.

Talking to station staff, it was clear that they have no choice but to let passengers enter/exit the gates even though they don’t hold a valid ticket. First, if stopped, there is every chance that a passenger will simply try to jump over the barrier, and if they hurt themselves in the process, the station staff will probably get the blame. Alternatively, if the passenger decides to kick their way through the gate and manages to break it, there is a greater inconvenience to other passengers (and the station staff will bear the brunt of that, too). Secondly, barrier staff are probably not trained to deal with potentially aggressive and violent fare-dodgers – it’s not worth the risk or the hassle. Better to let the Authorised Officers, armed with relevant powers, training and equipment to deal with ticket evaders.

Does any of this matter? After all, public transport is a utility for everyone; so what if 4-5% of users are non-compliant? That might be seen as a small price to pay if it means we all get to use a public service to get from A to B. But are the 10s and 100s of millions of dollars governments lose each year due to fare dodging a reasonable cost to the rest of society, and the vast majority of passengers who do the right thing? While access to public transport is a public good (even a public right, some would argue), it does not convey an entitlement, and comes with an individual cost, under a “user pays” principle. (But since public transport is underwritten by government funding and subsidies, couldn’t we argue that our rates and taxes have already paid for it, so we are entitled to use it for free? Well, under the same argument, drivers and vehicles shouldn’t have to pay to use public roads….)

There is an argument to be made that if something is made available for free, we may come to undervalue it (or take it for granted), causing us to treat it with less care and consideration than if we have paid for the privilege. On the other hand, from a passenger’s perspective, I might be less inclined to avoid paying if I felt that I was getting value for money, or that my user experience was much better than it often is. We have all experienced dirty or smelly vehicles, graffitied carriages, delayed, cancelled and overcrowded services, petty vandalism and anti-social behaviour when taking public transport. Seeing fare-evasion as part of a wider societal decline may seem an extreme stance – but lumped in with other petty crime and broader social ills, it can give rise to populist grievances that our political leaders ignore at their peril.

Public transport can never be 100% reliable or fail-safe (thanks to weather events, power outages and transport strikes). But from a user experience of train systems in places like Japan and Europe, I know it can be much better than it is here in Australia. Nationally, it feels like this particular public service is never going to be a top priority for our local, state or federal governments. It’s always a bit of an afterthought, and gets overlooked in the need to pander to car lobbyists, airline duopolies and the construction industries. Even where public money is being put into transport infrastructure and system upgrades, they always seem to take a lot longer to complete, and cost a lot more (and deliver a lot less) than we were promised.

You’re more likely to hear our politicians campaigning about fuel excise, road congestion, speed limits, EV concessions, extra airport runways, car parks, local car manufacturing (er, maybe not so much these days!), than about integrated transport hubs, high-speed intercity trains, and contactless ticketing systems.

It’s this attitude that reinforces the common notion that “Only losers take the bus…” (….and only bigger losers actually pay!).

Apologies to Fatima Mansions for the misappropriation for the title of this blog.