“I’m reframing, the situation….”

As a break from my consulting and business development work, I have been taking lessons on picture framing. My significant other is an artist, and she has commissioned me to mount and frame a number of her works for a forthcoming exhibition. Things got off to an interesting start, when I inadvertently framed the first print the “wrong” way round (see the image below). Because there wasn’t an obvious top or bottom, I didn’t realise that I hadn’t placed the image in the way she intended. But, luckily, this “error” created a fresh perspective, and I realised that I was simply doing what I do all with the time with my clients when I reframe the information, problems or situations they present.

"Eclipse" (© Margaret Manchee)

“Eclipse” (© Margaret Manchee)

Some recent examples of where I have helped my various clients to reframe a situation and make a breakthrough when they have become stuck or blocked in their own thinking include:

  • shifting from a “retail” sales model to a “wholesale” strategy that focuses on aggregators and distributors;
  • treating an employer as just one part of a mixed portfolio of clients, rather than thinking that the regular job was a barrier to acquiring more direct clients;
  • refining the sales process to avoid giving away too much proprietary information during the RFP process, but still demonstrating value by delivering the best solution in terms of quality and technical capabilities;
  • repositioning the business to leverage proprietary data and analytics to build long-term revenue streams via commercial relationships and partnerships, rather than competing for increasingly price-sensitive, commoditized and transactional work;
  • adopting a more client-centred approach when designing a new on-line product that hitherto had been viewed internally as simply a technology-driven service extension;
  • using a service-design model for developing and delivering a communication strategy that needs to engage multiple stakeholders who simply want to know “what’s in it for me?”

Another useful insight that my picture framing has given me is the use of complementary and contrasting mount boards and mouldings to emphasise certain colours, to bring out highlights, to add depth and perspective, or to the give the illusion of infinite space and/or possibilities. Again, all things which I bring to the discussions I have with my clients.

Next week: FinTech Melbourne’s latest pitch event

It’s never too late to change….

Few things annoy me more than when someone in their late 20’s or early 30’s says: “I’m stuck in my job, and I can’t do anything about it.” My immediate reaction is to shout, “No you’re not, and yes you can!” But I stop myself, and ask instead, “What’s stopping you from making a change?” Usually, there is a mental blockage, and an inability to think outside or beyond the immediate situation. In turn, this is often linked to a distorted perspective about how they got to where they are, coupled with unreasonable (and therefore, unrealised) expectations.

Sculpture, Ueno Park, Tokyo (Photo © Rory Manchee, all rights reserved)

” A new perspective?” (Ueno Park, Tokyo – Photo © Rory Manchee, all rights reserved)

Helping my clients to identify the barriers in their way (in particular any deeply entrenched obstacles), and to explore ways to dismantle or overcome them usually leads to alternatives: a new job opportunity, a potential career transition or a new business direction. It may not be an easy or comfortable process, but it’s not impossible. At its heart is the need for self-awareness, the willingness to embrace change, and the commitment to making it happen.

“See You At The Barricades”

Here are some of the initial objections I hear when people say they can’t make a career change or transition:

  • Financial security
  • Lack of time
  • No access to resources
  • No idea what to do next, where to look, how to plan
  • Enjoy the job, but not the organisation (or vice versa)
  • This is the only work they know, or studied/trained for
  • Non-transferable skills or inadequate training

My usual response is to get them to re-contextualize. It’s rather like using cognitive behaviour therapy, to reframe the situation. “How could you look at this differently?”, “What if you did this?”, “Who could help you overcome that?”, “What would be the ideal situation?”.

“Money’s Too Tight To Mention”

I understand that financial insecurity can be a major cause for concern. The certainty of a regular salary (even if you hate the job) can be preferable to taking a pay cut for a more rewarding role, or having to forego immediate financial return during a period of retraining or re-skilling. But if you are only doing a job because of the money, the likelihood is that you may never be entirely happy in your role, you may come to resent the work you do, and eventually you may lose sight of what is important to you. Plus, the knock-on effect on your personal well-being and that of your family can be significant. After all, no job has a lifetime warranty or even a 2-year guarantee, so the paycheck will probably run out anyway.

“Time Is On My Side”

Even if your financial circumstances or apparent lack of time mean that you can’t leave your current job or explore other options without securing a comparable income in another role, there are several ways to prepare for a career transition:

  • Re-train in your own-time – use on-line courses, evening classes and weekend workshops to access new skills and education
  • Ask your current organisation about options for study leave or flexible work hours
  • Suggest a personal development plan that draws on existing resources – e.g., shadow another colleague, or do a rotation or secondment to another team or department
  • Workers in some industries or older employees may be able to access public funding to support retraining and re-skilling
  • Use your annual leave to intern or volunteer at an organisation where you might like to work in the future

“Possibly Maybe”

There are many new opportunities for personal development through short courses, skill sharing or peer-to-peer platforms, and alternative learning paths to re-connect with your purpose. It might even be possible to reconfigure or restructure your current role to better suit your needs. Besides, the job you were originally hired for (or the industry and/or the career you trained for) has probably changed significantly; if you are not doing some regular re-engineering, you risk being confined to outdated thinking or processes, or worse, becoming obsolete.

“This Is Your Big Opportunity”

In fact, you have an obligation to yourself to invest in your own career, by re-training, updating your skills, or embarking on new challenges. Increasingly, organisations expect employees to take personal responsibility for self-managing their career, their professional development and to maintain the technical currency of their skills. Even better if you can demonstrate that learning a new skill can support innovation, generate efficiency gains, or deliver customer benefits. There are increasing examples where collaboration, co-creation and cross-pollination of ideas, skills and people between organisations and their suppliers/vendors/clients/distributors can have mutual outcomes, and employers are looking for people who can identify these opportunities.

“This Is The Way”

From personal experience, curiosity, pro-active networking, asking questions and generally taking an interest in what is going on in and around the organisation and wider world can reap huge rewards. In my own case, having a sense of enquiry prompted a transfer from London to Hong Kong to open a new Asian office for the company I worked for. Earlier in my career, I took evening classes so I could transition from a role in the public sector to a new career in publishing. And I continue to find new learning opportunities through meetups, hackathons and startup pitch nights, and attending workshops on innovation, collaboration, design thinking and technology.

I’ve written previously about the changing economic relationship of employment, because it’s incumbent on all of us to learn resilience and adaptability. We have a duty to equip ourselves in order to cope with and prepare for the continuous change and volatility we are all experiencing in the nature of the work we do.

Finally, for anyone who says they are “too old to change”, consider this: I recently met a man in his 60s, who had retired from a lifelong career in teaching, quickly got bored, and so he went back to college and is now a licensed horse trainer. He gets up earlier than he used to as a teacher, but he has connected with a passion and made it his career choice.

Declaration of Interest: I am a member of the Slow School of Business Advisory Council, which delivers Slow Coaching and Talk on Purpose

Next week: ANZ’s new CEO on #FinTech, CX and #digital disruption

Surrealism, Manifestos and the Art of Juxtaposition

Like all good coaches and mentors, the best artists challenge our assumptions, reframe our perspective, and re-contextualise both the positive and negative, to provide a narrative structure with which to navigate the world around us. Likewise, they don’t tell us what to think, but leave us to interpret events for ourselves, having given us the benefit of an informed and critical vantage point.

Image: "Untitled" (2012) by Greatest Hits, NGV, Melbourne © Greatest Hits

Image: “Untitled” (2012) by Greatest Hits, NGV, Melbourne © Greatest Hits

Over the holidays, I went to a couple of unrelated but inter-connected exhibitions that both played with our traditional perception of reality while demonstrating the importance of context in providing meaning.

The Comfort of the (Un)Familiar?

First up was Lurid Beauty: Australian Surrealism and its Echoes, at the NGV Australia. I’m a big fan of Surrealist art, having visited the landmark retrospective, Dada and Surrealism Reviewed at London’s Hayward Gallery in 1978 (and I later made a very minor contribution to a documentary on Eileen Agar in 1989). What I particularly like about Surrealism is its use of the familiar to create alternative realities, which is both comforting and unsettling. Sadly, I know next to nothing about Australian Surrealism (and I imagine I am hardly alone, given it has only recently gained formal recognition and critical appreciation).

So I was pleasantly surprised to find early pieces by major artists such as Albert Tucker and Sidney Nolan, which to my mind were far more interesting than the works for which they are popularly known. When seen alongside contemporaneous exhibits by Max Dupain, Eric Thake and James Gleeson, it’s easy to see how Surrealism was a significant influence on Australian art from the 1930’s to 1950’s. And yet I don’t recall many references to the local Surrealist movement or a wide acknowledgment of its impact on 20th century Australian art. More’s the pity, when you can see how the threads of Surrealism continue to be woven into the work of contemporary artists like David Noonan, Julie Rrap, Anne Wallace and Pat Brasington.

The Long Shadow of 19th Century Gothic

Part of the problem might be the fact that later, more familiar works by Nolan, Tucker and Gleeson have become severed from the artists’ original (and modernist) Surrealist roots. Instead, as I see it, these artists (along with Boyd, Perceval, Olsen et al) have been re-cast as part of the continuing 19th century Australian Gothic sensibility (Goths being more tangible than Surrealists?). This prism prefers the literal over the metaphorical, “real” legends over allegories, and landscapes over mind scapes.

Even Inarticulate Art Speaks for Itself?

Another issue, from my perspective, is that contemporary Australian Surrealism continues to play with psychological and political issues, alongside themes of gender, sexuality and hierarchy – topics designed to make us feel uncomfortable. Whereas, in my view, too many contemporary artists are either obsessed with process over form/form over content (to the point that any potential meaning is lost); or conversely, output is everything (often reducing their work to mere illustration or decoration).

Not Made Here?

On a purely aesthetic level, and to be hyper-critical for one moment, I wonder if Australian Surrealism is overlooked because received art opinion considers it to be too derivative of its European counterpart – and therefore, it has fallen victim to cultural cringe. One possible example is Barry Humphries‘ sculpture “Siamese Shoes” (originally made in 1958, shown here in its 1968 remake). While Humphries, according to the exhibition notes, “is considered to be Australia’s first Dada artist” (only 40 years too late, some might say…), I don’t believe for a moment that he was trying merely to imitate Meret Oppenheim‘s almost identical and much earlier work, “Das Paar” (originally made in 1936, remade in 1956).  When viewed in the context of its companion pieces that also formed part of Humphries’ solo exhibitions and artistic happenings, and when one considers Australia’s cultural climate of the 1950’s, then it’s more likely that Humphries was appropriating Dadaism and Surrealism for his own purposes, specifically designed to stir up his local audience out of their suburban bourgeois complacency.

Re-directing Surrealism’s Legacy in Australia

What was especially telling about Lurid Beauty was the 15-20 minute conversation I had with one of the gallery volunteers. She was very keen to get my views on the work, and asked how I came to learn about this particular exhibition. I got the impression that attendance has not been as high as anticipated, perhaps due to a lack of publicity. Despite being on several mailing lists for Melbourne’s arts and cultural events, I had not received any promotional material about this exhibition. We also discussed whether Surrealism features in the high school art curriculum, and whether the exhibition needed to emphasise the contemporary works and themes (rather than taking a somewhat traditional or historical narrative, based on a selective bunch of male artists – the usual suspects).

Given the legacy of Surrealism on film, literature, advertising, music videos, fashion and design, I think more could have been done to make this exhibition appeal to a broader and younger audience. The works, for the most part, are vibrant (if at times challenging), and even the themes depicted in the older pieces still resonate today. (A concurrent exhibition of Les Mason‘s advertising, graphic and visual design work only emphasises the point about Surrealism’s continuing influence.)

Finally, one very welcome aspect of Lurid Beauty was the extensive collection of original publications from the NGV’s library: magazines, catalogues, journals, and of course, André Breton‘s “Surrealist Manifesto”.

In the Artists’ Own Words

Speaking of Manifesto, this is the title of Julian Rosefeldt‘s video exhibition next door at ACMI. I had the privilege of hearing the artist introduce one of the works at a special screening, in which he mentioned his fascination with art manifestos. In a rare example of an artist directly and explicitly acknowledging his sources and inspiration, Rosefeldt shared with the audience that he had even become somewhat obsessed with a particular feminist manifesto. Not only did this provide some fascinating insights on the artistic process, it demonstrated yet again that we are all products of what has gone before, and it reinforced the importance of understanding art in the context of the history, theory and criticism, when it comes to interpreting old and new art.

Using around 50 different manifestos (artistic, political, cultural, critical), Rosefeldt has created 13 short films, each representing a particular art movement. The selected texts have been juxtaposed as monologues for 13 different characters, who deliver their lines, seemingly out of context with the visual settings, but at the same time, totally integrated into coherent narrative forms.

The fact that Cate Blanchett is cast in all 13 lead roles has no doubt created additional interest among local audiences. But, not to take anything away from her performances, this should be irrelevant – the point is that Rosefeldt has taken something with very specific meaning from one context, combined it with a mix of related and unrelated elements, and created a whole set of new meanings. (If anything, seeing simultaneous versions of Blanchett performing multiple, disparate roles, screened side by side, only underlines the fact that actors are the great deceivers – which, if any, is the “real” Cate?)

The videos are looped and synchronised. At times, the monologues converge and overlap, creating three and four-part harmonies for spoken word. This further de-contextualises the source materials, while lending them further meaning, even if we can’t immediately fathom what that might be. (Personally, I think it could be a subliminal reference to the Tower of Babel, or simply a comment on the manifestos themselves – and by extension, the vacuous words of so many artists’ statements.)

Less Is More

Two other works in the exhibition, Stunned Man and The Soundmaker (both from The Trilogy of Failure), are more straightforward narratives, also featuring a single character cast in a familiar setting.

First, Stunned Man is a dual screen projection, comprising mirror images of the same apartment. Over time, elements appear to interchange between the two screens, in a process of forward/reverse destruction and re-construction. But there are enough visual clues to suggest that not all is as it seems, in this parallel universe.

Next, The Soundmaker deconstructs the work of the Foley artist, using a similar process of destruction and re-construction – but split across three screens and two scenes, the viewer could be left wondering whether the “real” action is actually the soundtrack for the Foley artist at work.

What all these works demonstrate is that sometimes less is more – a simple idea can still be executed with wit, sophistication and restraint, to lend it a level of complexity that does not over-burden the final result. It requires a deft touch. There is nothing obvious or ponderous in these films. Nothing about these highly staged videos has been left to chance – every detail has been meticulously thought through. They are perhaps all too rare examples of when formal planning, combined with creative process and technical production, can give us content that is fully formed, but still open to interpretation.

The Artistic License

In my professional work as a coach and mentor, I’m not in the habit of constructing manifestos (believe it or not, I don’t possess that level of didacticism…). But I try to challenge my clients’ assumptions, reframe their situations, and draw on analogous scenarios (not just from business, but from technology, culture, art, music, etc.) that can help re-contextualise their perspectives, especially when clients are stuck. I see a large part of my role as consultant to use the “artistic license” I have been given to investigate, interpret and identify solutions to client problems – which at times can even take the form of a type of alchemy. As one client I worked with recently commented, “the way you reframed the situation was like pure gold”.

Next week: Why The Service Sector Lacks Self-Awareness

Getting Stuck – and how to deal with it

We’ve all witnessed (or even experienced) those moments when a speaker or presenter gets stuck. They stumble over their material, they offer an inappropriate response to a tricky question, or they simply go off topic and stray into verbal quicksand. And although they realise they are in difficulty, they carry on regardless, only to wade deeper and deeper into the mire. Some of our current political leaders know exactly how that feels…

Photo by Mark Roy - Licensed under Creative Commons

Photo by Mark Roy – Licensed under Creative Commons

In my experience, many small business owners do the same thing when they get stuck. They carry on doing the same as they’ve always done, even though they know they need to change course, take another approach, or try a different tactic. Which is where someone like me comes to the rescue. As a consultant, I can bring an objective, external and independent perspective that can help clients navigate away from the problem, and steer them back onto the right track.

The Inflexion Point

The typical scenario is that the business is faltering. Most often it’s about sales and business development – either not enough new customers, or too few of the “right” customers (and too many of the “wrong” ones). Sometimes it’s about an aspect of their strategy that isn’t working. It could be a problem with their operations, such as workflow, resourcing or IT systems. Or it might be that they have lost their way and are facing some sort of external challenge. Or maybe there is a disconnect between the products and services that they offer, and what their customers actually need. Or it could be a need to recast their financial information to get a better idea of how the business is really tracking.

Whatever the issue, the common feature is a point of inflexion – the business is either stuck, has hit a plateau, or come to a fork in the road.

So, how do they get help?

The 3-Step Recovery Program

First, the client has to realise that doing the same thing won’t work, doing nothing is not an option, and they have to be open to the idea of change. They recognise that bringing in some external help will relieve the log jam (even though at this stage, they don’t know what form that help will take, or where it will come from).

Second, they do some basic research, or get a referral from their networks, on where they can get help. Much of my work comes via word-of-mouth and personal contacts, and in large part this is due to the need for trust in any consulting relationship. Sometimes, a prospective client has liked something they read in my blog, or heard something in our conversation that has clicked with their own needs. There has to be a connection or match with what the business needs, and what someone like me can offer. It’s a bit like finding a GP, financial planner or personal trainer – there has to be a fit.

Third, they are able to define a specific problem that needs addressing, or at least prioritize the issues. This requires some reflection, self-awareness, and willingness to have their assumptions challenged. There is a need for honesty, and even vulnerability, if the intervention is going to succeed.

Helping clients get back on track

I will say upfront that my services are not suited to everyone. If your business is running like a well-oiled machine, I probably can’t add much value, unless you are looking to improve an area of your operations, or embark on a new initiative where you need help in getting it off the ground. Alternatively, I may be able to help if you simply want to tap into some external perspectives to challenge your current thinking, or if you require some specific expertise that draws on my knowledge and experience. Otherwise, my role is to help clients get free of what is bogging them down.

One of my clients recently said that working with me felt like “keyhole” surgery, rather than undergoing open heart surgery. I think I know what he means, and that he meant it as a compliment….. In my experience tackling “the whole” is not always practical. Rather, zooming in on a particular aspect of the business allows for incremental change, that if applied appropriately, can have a multiplier effect. Such an approach is hopefully less disruptive, and therefore less threatening, to the existing business.

As part of my consulting work, I tend to break the business down into its component parts, look at the business model, review the revenue streams, and analyse the workflow, both internal operations and customer-facing services. For example, clients often have a slightly misplaced perception of where/how they add customer value – so, if they spend a lot of time on a particular task or activity, they naturally assume that this should form the greater part of what their customers pay for. Whereas in reality, the customers may value something else the business does, but the business has not realised that value.

It’s always important to encourage clients to develop an action plan, with specific goals, responsibilities and timelines. I’m not talking about a 50-page business plan, but a more manageable working document for the next 6, 12 or 18 months (depending on their circumstances). A key outcome of this is a list of priorities, plus agreement on which activities to wind-down or discontinue. Despite limited resources, businesses often make the mistake of trying to continue doing everything they’ve always done, plus all the new stuff – the law of physics suggests that something has to give, so they need to stop doing things that are no longer relevant, or are no longer working.

Making a Difference

When it comes to more direct business coaching, I know from the client feedback I receive that the insights I offer and the way I reframe their situation are as valuable as a re-engineered business plan. By analysing the problem, taking it apart and putting it back together again, it allows me to share my observations and offer fresh thinking – which is sometimes all the client may need to get back on track.

If you feel your own business could use some external assistance in getting back on track, or if you think you may be stuck as to what to do next, please get in touch via this blog.

Next week: The David and Goliath of #Startup #Pitching