Making the most of the moment…

I’m the first to admit that I am not very good at practising meditation. It’s not that I don’t aspire to a state of mindfulness, but I sometimes find it hard to “be in the moment”. It does not come easily or naturally to me, because I’m often too busy thinking about the objective context, rather than the subjective conscious experience. So it was really interesting to see this photo of myself at last weekend’s Global Service Jam, organised by the Melbourne Jam Team at Swinburne Design Factory, and supported by Deloitte Digital, the School of Design Thinking and Huddle.

“This is where the magic happens…” (Photo by Johan Pang – image sourced from Twitter)

This photo was probably taken about halfway through the 48-hour event. Our team had got to the stage where we had articulated our problem statement (after much ideation…), scoped a solution model, done some validation through research and field interviews, and refined our key persona, all supported by some feedback from role-play and scenario testing. We had also just completed a lightning prototyping workshop, so the team needed to decide the overall form of our proposed service design solution, and reach agreement on the presentation format. Although there was so much still to do, we were at risk of revisiting things that had already been decided, because it felt like there was some remaining uncertainty about our prototype and some of the choices we had made along the way.

I don’t recall the exact “moment” (how imprecise a measure of time is that word?) but without realising it I found myself almost urging the team to stick with our existing decisions, and work through the remaining tasks based on the information we had to hand. It was a subconscious reaction to the message we had been given in the prototyping workshop about making decisions based on “the authority of the moment”. (Thank you, Rez Ntoumos!)

Sure, we weren’t having to make split-second, life-or-death decisions under enormous pressure, but if there was any “magic” here, it was probably about being able to be in the zone – the willingness to submit to the situation, to go with the flow. Throughout the weekend, we were advised not to fall in love with a particular idea or solution, but at the same time we were encouraged to get behind the team decisions and the options we chose – partly to sustain momentum, and partly to make sure we met the project deadlines!

There is a huge lesson here, because it goes some way to addressing the dilemma that many organisations face in making and implementing decisions (be they boards, policy makers, executive teams, startups, project managers, entrepreneurs, product developers or designers….). While it’s important to have robust decision-making processes, and it’s vital to consider all available data, the quality of any decision may not rest on whether it was the “best” choice to make, because usually only the benefit of hindsight can tell you that. If, however, at the time, it seemed like the right or appropriate choice, then in that moment it has to be the best-available decision.

Of course, there needs to be governance, transparency, authority and information to support, justify and legitimise the decision. Good decisions are usually those which can be fully articulated, the reasons easily communicated, and the implications clearly understood. Then once a choice has been made, the organisation or team that gets right behind the decision is more likely to succeed in the execution. All organisations at some point make “bad” decisions or inappropriate choices, but I think more often, even good decisions can suffer through poor implementation.

I acknowledge the need to get better at meditating, to enhance mindfulness for both personal reflection and clarity of thinking. Above all I recognise the enormous value of making the most of the moment when it comes to decision-making.

Next week: Startup Victoria’s latest pitch night

Another weekend, another hackathon….

Last month, I competed in my second hackathon of the year, the #HSCodeFest sponsored by the Herald Sun and News Corp, and hosted by Melbourne University’s Carlton Connect. I’m pleased to say that our team of four, which was only formed on the first night, came 3rd in the pitch competition – with an idea for a news quiz app.

Screen Shot 2015-12-18 at 3.44.56 PMThat particular weekend was quite an eventful one for local startups – not only were there at least two other hackathons being held in Melbourne at the same time, but the State Government also announced its LaunchVic initiative. Small Business Minister, Philip Dalidakis found time in his busy schedule to address the #HSCodeFest participants, which was a great incentive. The previous weekend saw another Startup Weekend event, and last weekend Carlton Connect hosted yet another industry hackathon sponsored by the GE Industrial Challenge. And of course, since then we have had the Prime Minister announce the National Innovation and Science Agenda. To paraphrase Mr Turnbull, there’s never been a more interesting time to be a startup….

Having participated in Startup Weekend’s first #FinTech hackathon back in March this year, I was a lot more prepared, and had a much better idea of what to expect. Even though I didn’t pitch a specific idea on the opening night, I used my previous team-building experience to make sure we had a balanced mix of skills and expertise. I was also clear to make sure that once we had agreed on the project idea, everyone had specific roles, and we constantly checked in on progress and next steps.

As usual, the team generated far more content, data and ideas than we actually used in the pitch presentation. We also kept it very simple, by focusing on the key concept, demoing an MVP, outlining the commercial strategy, describing the business plan, and establishing just enough knowledge and awareness about the market opportunities, even though it had not been possible to fully scope them. For an insider’s view, check out my team-member Nathan’s blog.

We have seen over the past 12-18 months that the hackathon model is being deployed in many different ways to try to stimulate innovation and generate new business ideas. Even government departments and public utilities are getting in on the act, by enabling participants to access data sets, software, technology and APIs to see what they can come up with. Large corporates, who struggle to embed innovation into their organisations, are also holding internal competitions drawing on the experience of meetups, hackathons and pitch nights.

I only see this as a positive development, as long as the energy, enthusiasm and experience can be channelled into meaningful outcomes, which enable in-house talent and external expertise to combine to build great products and services that customers want, and/or identify and deliver significant process improvements and efficiency gains.

However, part of me is sceptical – as someone who is probably much older than the average age of a hackathon participant, I’m still amazed how many of my contemporaries either have no idea or simply don’t “get” the hackathon or meetup concept. They seem astonished that anyone would want to get together with total strangers, and spend their evenings let alone a whole weekend working with them, for “free”. To those of my peers who may see it that way, I would point out that participating in these events is a cheap and effective way of accessing new ideas and skills, meeting talented people, and acquiring new skills and knowledge.

Finally, if your organisation is thinking about running a hackathon or similar event for the first time, I’m more than happy to share my insights – contact me via this blog.

Since the holidays will soon be upon us, Content in Context is taking a short break. Normal service will be resumed on January 5. To my many regular readers and followers, I wish you all a safe and peaceful New Year.

Next: Surrealism, Manifestos and the Art of Juxtaposition

The convergence of #MedTech – monitoring, diagnostics, remediation

Earlier this year, I participated in MedTech’s Got Talent, a competition for medical technology and biotech startups, organised by STC. Now, HCF in partnership with Slingshot have announced a similar accelerator program, called Catalyst. Launched at a recent meetup event hosted by Startup Victoria*, Catalyst is the latest industry initiative to lend support to the growing #MedTech sector. It’s fair to say that the sector is not without its challenges (regulatory compliance and IP protection being foremost), but there is substantial investor interest given the potential for growth and widespread application of the resulting technologies. I also see that there is increasing convergence in respect to some of the digital products being brought to the market – through the use of wearables, mobile apps and analytics to deliver monitoring, diagnostic and remedial solutions.

Screen Shot 2015-11-22 at 8.10.47 PMAt the Catalyst launch, three #MedTech founders discussed their startup experiences and offered some insights to budding applicants. Jarrel Seah (Eyenemia), Phil Goebel (Quanticare) and Leonore Ryan (Cardihab – Cardiac Rehab Solutions) covered the product development process, being part of an accelerator program, and the specific challenges of medical technology.

There was  broad agreement that Australia (and Victoria in particular) has a strong and successful history of #MedTech development and innovation. There was also a sense that the future funding of telehealth services will be key to the sector’s development, especially the shift from “fee for service/solution” to “fee for value” models.

Aside from the regulatory and IP challenges, two of the biggest hurdles for #MedTech are the customer complexity, and procurement models, which can be summarised as follows:

Who Pays? Is it the clinician, patient or carer? Who, in effect, is the customer?

How Do They Pay? Each State has its own procurement and hospital funding models, plus there is the interplay of private health insurance and providers.

During the product development process, the founders stressed the need to manage expectations for an MVP, the use of customer discovery interviews, and the importance of making clinicians part of the solution. There is also a problem with data gaps (e.g., hospital re-admissions), and the requirement to establish patient trust: while the software, data and apps can support more meaningful consultation, there still has to be some human component to foster behaviour change. There was also a comment about marketing for tomorrow’s market, not the current state.

Having each been through some form of accelerator program, there was common agreement on the benefits:

  • Access to networks of mentors and strategic advisers
  • Help with navigating the regulatory landscape
  • Options for one-off funding to help convert trials to customers
  • Ability to focus on the project, along with peer stimulation, and a sense of urgency

Each of the three startups mentioned here deploy some combination of smart phone technology, sensors and analytics – just as Dr.Brand does, which featured at the recent Future Assembly. The notion was reinforced most recently at Swinburne University’s Design Factory Gala NIght which showcased, among others, innovative #MedTech student projects that utilise a mix of digital display/visualisation, wearable devices, mobile apps and analytics to address three key cognitive-related issues: patient falls in hospitals, dementia, and Asperger syndrome.

Previously, I have described health as one of the three pillars of the digital economy. Furthermore, the future of #MedTech (as distinct to biotech) is going to be built on the combined deployment and integration of smart sensors, personal devices, artificial intelligence and machine learning to monitor, diagnose and remediate behaviour – not necessarily to cure the patient, but to overcome physiological challenges and age-related conditions.

 

*Apologies – normally I acknowledge the Startup Victoria event sponsors – but since the team have been doing such a great job in securing new supporters, there are so many to mention!

Next week: There’s an awful lot of coffee in Japan (but not much espresso….)

The art of #pitching – the long and the short of it… Pt.2

Last week, I commented on a short-form pitching event hosted by General Assembly. This week, I report on Startup Victoria‘s latest pitch night, “Pitch in Melbourne”, which may become a more regular fixture on the startup circuit. It seems we can’t get enough of these events….

Screen Shot 2015-09-13 at 9.37.32 pmIn contrast to “Out of the Garage”, “Pitch in Melbourne” was a more in-depth, long-form  pitch event, with only three teams competing (for a prize of $50,000 in seed funding), and all of them are currently going through accelerator programs. Their presentations were about 10 minutes each, with ample time for Q&A with the audience and panel, ably assisted by MC Leni Mayo.

The underlying idea was to reveal some of the thinking that prospective angel investors apply when considering new proposals. Even with the opportunity to listen in on the judges’ deliberations (who were effectively choosing where to invest some of their own money), it was still a slightly artificial exercise, because in reality, few investments are made after just a 15-minute presentation.

The pitches were reasonably proficient, although the market sizing, opportunity assessments and financials were a bit thin. One startup appears to be making potentially serious money, another has validated their model with a commercial client, while the third is still working out a go-to-market strategy:

SweetHawk has featured in this blog before, and is building integrated voice solutions for e-commerce and m-commerce. During beta-testing, SweetHawk has helped a venue booking agency to deliver more business to its clients. As a result, the team believe it will have most success with high-value, complex and non-commoditised products and services, where talking to prospects means much, much higher conversion rates from enquiries to firm sales. The service pricing model looks like it needs more work, and more market segments would need to come on board to demonstrate the commercial application. Experience also tells us that big-ticket B2B items are less likely to be bought on-line, and rarely after only a single touch point. Plus, companies usually have strict policies around employees paying for enterprise purchases with their individual corporate credit cards, require purchase orders to be raised in advance, and often outsource their buying to third-party procurement services.

parkhound perhaps likes to think of itself as part of the sharing economy (“an AirBnB for car parking”), except that it’s trying to create long-term contracts, not overnight deals. It also faces strong competition, not only from other providers within Australia and overseas, but potentially from AirBnB itself as it develops a similar add-on service following its recent deal with ParkMonkey. There’s also the prospect of that other darling of the shared economy, Uber bringing its app technology to car parking as well. So far, parkhound has signed up a solid inventory of spaces, and is starting to acquire some more substantial corporate accounts. However, spaces in commercial buildings and residential developments normally require dedicated hardware and other technology solutions such as smart boom gates to allow non-residents and non-tenants to gain access to secure areas. One suggestion from the panel was to sign up more residential spaces close to train stations – although such a strategy risks “off-platform leakage”, by cutting parkhound out of the picture if householders choose to go direct to market (e.g., via Gumtree or similar). Finally, there is evidence that car ownership is in decline among some sections of the population, and the prospect of driverless cars could mean we will only need between 10%-30% of the current number of vehicles on the road.

nuraloop are building customised headphones that are attuned to our own ears, incorporating some proprietary technology called earSync (“a virtual Cochlear”) that is designed to enhance the user experience when listening to music. I’ve seen the team pitch before (with some success), but despite the medical, scientific and engineering pedigree of the team, it seems they are only interested in the product application for music. Sure, getting TGA status is complex without medical evidence, but other options in the area of OH&S might not be so onerous to pursue. However, a bigger concern for the judges was the fact that the founders are not clear whether they are developing a hardware product, or seeking to licence their IP to other manufacturers. The good news is that most of the audience indicated they would subscribe to the crowdfunding campaign, and nuraloop won the audience choice.

Although it wasn’t entirely clear which pitch won the $50,000 (if indeed any of them did – specific term sheet negotiations weren’t going to be discussed publicly), I think it would have been a close call between SweetHawk and parkhound. One judge even suggested the two of them should be collaborating – but he was possibly biased. Despite the different startup domains, the judges were assessing the validity of the business models, the level of novelty/disruption, the teams’ strengths and capabilities, the commercial attractiveness of the idea, and above all the ability to execute and scale.

Both these events demonstrated that pitching is not easy, that there is a balance to be achieved between a slick sales presentation and a detailed analysis of the product/market fit. It’s certainly not just about the “idea”, and teams will be challenged if they can’t substantiate their claims or don’t come across as authentic or convincing. Ultimately, there’s no such thing as a perfect pitch (it’s all very subjective), but it helps when preparing to become pitch perfect!

Next week: Counterparty risk post-GFC