A short (and seasonal) post this week, as everyone starts easing off for the holidays.
It may just be coincidence, but about the same time Amazon launched their new Australian website local retailers renewed their campaign to lower the $1,000 sales-tax exemption for online purchases from overseas retailers. And both events came at the start of the Christmas shopping season….
Obviously too early to say which way this will go, but here are a few personal observations:
First, the local Amazon site is limited to e-books, games and Android apps. So, no access to music, television or film content (digital or physical), no sales of print books and no Amazon marketplace. For these products and services, customers are directed to the US site. (Previously, the dormant Amazon.com.au domain name referred customers to the UK site.)
[Note: neither the US nor the UK sites allow overseas customers to buy mp3 content, but they can download digital music via Amazon’s AutoRip service when purchasing physical goods – confused? Me too….]
Second, prices for e-books on Amazon’s Australian site appear to be comparable to the US store, and presumably include local sales tax (GST) to keep on-side of the local real world and online retailers (as well as the ATO, of course).
Third, the general consensus is that if the $1,000 threshold was lowered or even abolished, the amount of sales tax to be collected would be more than outweighed by the additional costs of processing, administration and remittance (which would likely be passed on to local consumers at a “cost-plus” rate by overseas online retailers).
Fourth, many local retailers who voice their opposition to the $1,000 tax-free exemption fail to understand some of the reasons why local shoppers prefer to buy from overseas online retailers:
1. Price – even if overseas sales attract the 10% GST, in some cases this would still be cheaper than buying locally (especially so when the A$ was above parity with the US$). For example, from time to time, Amazon’s UK store offers free shipping on physical goods to Australia….
2. Choice – many products available from overseas online stores just aren’t available in Australia. This is primarily due to geo-blocking, confusion over local distribution rights, and simple lack of interest in stocking some items for the local market
3. Service – from recent personal experience, buying from a local online retailer took much longer than buying the same product from an overseas site, because the supply chain logistics were woefully inept.
[Note: As a separate but related example, I recently ordered a new iPhone 5S direct from Apple’s local website, and received it within 3 days, including a weekend; whereas my telco provider – which prides itself on its on-line business model and customer service standards – took more than 2 weeks to send me a new nano SIM card….. I had also been told by a couple of local Apple re-sellers that it would take 3-4 weeks to order the new phone, unless I took out a new mobile plan with them – which may say more about Apple’s trading policies than the resellers’ business operations.]
My advice to local bricks and mortar and even some online retailers is to look at their own limitations before insisting that the government amend the GST-free threshold on overseas online purchases.
As for Amazon, I wish them well in developing their local service. Much has been made of the stated intention to focus on Australian titles, and the opportunity for local authors to self-publish via Amazon. But already there have been some rumblings that this new site may cannibalize Kindle sales made via some of Amazon’s local retail channel partners.
Australian retailers are basically whingers. If you can’t compete you will be put on the street by Mr Market eventually. It doesn’t matter what prices the import thresholds are set at as online will always beat offline if they aren’t savvy enough to change with the times.
Many Au retailers haven’t even got an online presence. And many that do do not even provide a responsive website which means it is painful to view their site on a mobile device at best.
If you can’t compete eventually you will be out of customers whom are interested.
Australian retailers need to get their collective heads together and actually sell at reasonable prices or be priced out of the market.
Wake up Australia… you will be left behind if you don’t
I hear you about the whingeing! Funnily enough, the NAB’s Chief Economist has demolished the case for reducing or abolishing the GST-free threshold (http://www.smh.com.au/business/doubts-raised-over-gst-windfall-on-imported-goods-20131203-2ymhq.html) which somewhat undermines the Ernst & Young research commisisoned by the retail industry.
To be charitable to retailers, they face a few challenges:
1) Slow and expensive internet infrastructure
2) High fees and/or delays in processing payments
3) Comparatively high wages (especially weekend and penalty rates)
On the other hand, they don’t help themselves:
1) Competing on price alone is simply a race to the bottom (where nobody wins)
2) Profit margins predicated on sales volume, market share and squeezing suppliers (rather than value and service)
3) Restrictive trade practices inhibiting competition (leading to incumbent market monopolies)
Finally, there have been some positive retail stories in recent years – the growth in specialty shops as consumers walk away from overblown and drab department stores; innovation through social media and viral marketing; new competition from overseas forcing local players to lift their game.
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